Returns & Exchanges
At MIVI, we strive to ensure you are completely satisfied with your audio and smart accessories. If your purchase doesn't meet your expectations, our hassle-free return policy allows for returns or exchanges within 7 days of delivery.
Initiate Request
Visit our online returns portal and enter your order ID and email address to select the items you wish to return or exchange.
Quality Inspection
Ensure the product is in its original packaging with all accessories included; our team will review your request and provide a return authorization code.
Schedule Pickup
Once approved, a courier will be assigned to collect the package from your doorstep at no additional cost within 48 hours.
Refund Processing
After the product reaches our warehouse and passes a quality check, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing